REFUND POLICY

This Refund Policy explains how refunds, cancellations, and credits are handled for purchases made through www.terrierfitness.com (the "Site"), including livestream memberships, on-demand access, training programs, 1-on-1 coaching, fitness travel adventures, gift cards, and merchandise from our Shop. This Policy should be read together with our Terms & Conditions and Privacy Policy.

If you have any questions about a specific purchase, please contact us at terrierfit@gmail.com before requesting a refund so we can help resolve any issues.

1. Livestream Memberships (All In Monthly Membership, General Weekly Membership)

Memberships are billed on a recurring basis (e.g., monthly) as described on our Plans & Pricing page.
You may cancel your membership at any time by contacting us at terrierfit@gmail.com. Cancellation will take effect at the end of your current billing period.
We do not provide refunds or prorated credits for partial billing periods, unused classes, or time remaining in a billing cycle, except where required by applicable law.
If you believe you were charged in error (for example, a duplicate charge or a charge after you cancelled), please contact us within 14 days of the charge so we can review and correct it.

2. On-Demand Videos and Recorded Classes

On-demand access is generally included as part of a livestream membership or purchased separately, depending on the plan.
Because on-demand content is delivered digitally and immediately accessible, purchases are non-refundable once access has been granted, except where required by law or where there is a technical issue preventing you from accessing the content (see Section 7).

3. Training Programs (Cycle, Run, Strength, Triathlon)

Our periodized training programs (e.g., the 12-week Strength and Cycle programs, the 24-week Run program, and the 25-week Triathlon program) are sold as structured, multi-week packages.
If you cancel before the program start date, you may be eligible for a refund or credit toward a future program, less any administrative fee, at our discretion.
Once a program has started, refunds are generally not available for the remaining weeks, as program materials, schedules, and coaching time are allocated in advance. We may consider exceptions for documented medical reasons (e.g., a doctor's note) or other extenuating circumstances, evaluated on a case-by-case basis.
If you downgrade from a program to our general weekly livestream membership after completing your program, no refund is owed, as this is a feature of your membership rather than a cancellation.

4. 1-on-1 Coaching and Corporate Programs

Refunds or rescheduling for 1-on-1 coaching sessions and corporate fitness management programs are handled according to the specific terms agreed upon at the time of booking.
As a general guideline, cancellations made with at least 24-48 hours' notice before a scheduled session may be eligible for rescheduling or credit; late cancellations or no-shows are generally non-refundable.
For ongoing coaching packages or corporate engagements, any refund of unused sessions will be evaluated on a case-by-case basis and may be subject to a cancellation fee.

5. Fitness Travel Adventures (Cycle Across Sicily, Tri Around Sicily, Triathlon Sicily, Florida Triathlon Camp)

Our travel adventures involve significant advance commitments to third parties (accommodations, transportation, venues, local guides, and vendors). As a result:

Deposits: A deposit may be required to secure your spot. Deposits are generally non-refundable, as they are used to hold your place and may be passed on to third-party vendors.
Cancellation by you: If you cancel your participation, refund eligibility for amounts paid beyond the deposit depends on how far in advance you cancel relative to the trip start date. Specific cancellation deadlines and refund tiers (e.g., full refund minus deposit if cancelled 90+ days out, partial refund if cancelled 30-89 days out, no refund within 30 days) will be provided at the time of booking and in your trip confirmation materials.
Cancellation by Terrier Fitness: If we cancel a travel adventure (for example, due to insufficient enrollment, safety concerns, or circumstances beyond our control), you will be offered a full refund of amounts paid to Terrier Fitness, a credit toward a future trip, or the option to transfer your booking to another participant, at our discretion. Refunds of amounts already paid to third-party vendors (such as non-refundable hotel deposits) may not always be possible.
Travel Insurance: We strongly recommend purchasing travel insurance to cover trip cancellations, medical emergencies, and other unforeseen events, as our refund policy does not cover losses related to travel disruptions, illness, injury, or personal emergencies.
Third-Party Costs: Any costs you incur independently (flights, visas, equipment shipping, additional accommodation, etc.) are your responsibility and are not refundable by Terrier Fitness.

6. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash, except where required by law.
Gift cards are not transferable for cash value but may be used by another person if you choose to share the code.
Lost or stolen gift card codes cannot be replaced unless we are able to verify the original purchase.

7. Shop Merchandise

For physical merchandise purchased through our Shop, please contact us at terrierfit@gmail.com within 14 days of receiving your order if the item arrives damaged, defective, or incorrect. We will arrange a replacement, exchange, or refund as appropriate.
Returns for reasons other than damage or defect (e.g., change of mind, incorrect size) may be accepted within 14 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. Return shipping costs may be the responsibility of the customer unless the return is due to our error.
Refunds for approved returns will be issued to the original payment method within a reasonable time after we receive and inspect the returned item.

8. Technical Issues

If you experience a technical issue that prevents you from accessing a livestream class, on-demand video, or program content that you have paid for, please contact us at terrierfit@gmail.com as soon as possible. We will work with you to resolve the issue, which may include rescheduling, providing alternative access, or, where appropriate, issuing a credit or refund.

9. How to Request a Refund

To request a refund, cancellation, or credit, please email terrierfit@gmail.com with:

Your name and the email address used for the purchase.
The product, membership, program, or trip in question.
The date of purchase and a brief description of your request.

We aim to respond to all refund requests within 5-7 business days.

10. Changes to This Policy

We may update this Refund Policy from time to time to reflect changes in our offerings or business practices. Any updates will be posted on this page with a revised "Last updated" date. The policy in effect at the time of your purchase will generally apply to that purchase, unless a change is required by law.

11. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Terrier Fitness Email: terrierfit@gmail.com Website: www.terrierfitness.com/contact